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    Refunds/Returns Policy

    Sparkle Chics aims to provide only the best of our services and products to our customers. Our aim is to provide all our customers with the best quality product with 0 refunds/returns! 

    When you purchase from Sparkle Chics, you agree to our returns policy.
     
    RETURNS: Pierced Jewelry
    Sparkle Chics cannot accept refunds or exchanges on earrings or any other pierced jewellery due to health and hygiene regulations.
    Please choose your earrings and other pierced jewellery carefully.
     
    RETURNS: All other Sparkle Chics items
    If for some reason you are not happy with your purchase, please email to support@sparklechics.com with your order number and we will provide you with a return address.
    All returns must be sent back to Sparkle Chics at the customers expense within 14 days of receiving the product.
    We do not provide refunds, instead you will receive a gift card. 
     
    To qualify for a return, all jewelry and items must be unworn / unused and in perfect condition. Items must be returned in the entire Sparkle Chics' original packaging with no damage. Your item will be inspected upon arrival and we reserve the right to refuse your return if the item doesn’t get to us within 14 days of delivery date or if item has been worn / damaged / missing including packaging.
     
    The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail and holding onto your tracking number from the post office. It is solely the customers responsibility that the items make it back to Sparkle Chics in a safe and timely manner in order to prevent the return being declined. It is the customers responsibility to hold onto their tracking number as proof of return. For some reason if the package doesn’t make it to Sparkle Chics, it is the customers sole responsibility to follow it up with the postal company they used. Sparkle Chics is not responsible for any lost parcels or customs fees for the customer.
     
    Returned items that are not received by Sparkle Chics will not be issued a gift card, exchange or refund.
     
    Items marked as ‘Final Sale’ cannot be returned.
    What if I changed my mind before the item has been shipped?
    If you have not been issued a tracking number, this means your order hasn’t been fulfilled yet and we can refund your order (minus processing fee) for change of mind. 
    • Cancellation made within the first 8 hours after purchase will have 10% fee charges for Handling and processing fees.
    • Cancellation made after the first 8 hours to 24 hours of purchase, 15% charges fee will be applied due to processing and QC work done.
    • Cancellation made within 24 hours to 48 hours of purchase, 20% charges fee will be applied due to processing and logistics fees.
    • Cancellation made within 48 to 72 hours of purchase, 40% charges fee will be applied due to processing, logistics and round trip transportation fees.
    • Cancellation made after 72 hours, cancellation will be invalid as stocks are already sent out for international delivery. 

    However, if you have received your tracking number, we cannot refund your order and it will be sent out to you as per usual.


    Faulty Products
    Before your Sparkle Chics item gets sent out to you, it undergoes a stringent quality check by our staff members and manufacturers. If you make a claim that your product is faulty, please email support@sparklechics.com with your order number explaining the faults in your jewelry. Provide photos and videos of the faulty product.
    **Note: Natural oxidization of the jewelry, stripping of color due to skin PH levels and water damage are not considered faults and will not be refunded. Please follow our care instructions here.

    If you have been advised by our team to send the product(s) back to the Sparkle Chics return address, we will then assess the product in person to determine if the product is faulty and eligible for a refund, repair or replacement. In the unlikely event that you will receive a faulty item from Sparkle Chics, we will send out a replacement or repair the item where applicable.  

    Your full refund will be processed for the item(s) that are faulty under a major failure criteria, and a credit will automatically be applied to your original method of payment, within a 5 – 10 business days.  The refund can only be applied to the same payment method that was used to check out.

    Late or missing refunds (if applicable)
    If you haven’t received a refund after 10 business days, check your bank account again. If it still isn't there, contact your bank, it may take some time before your refund is officially posted.

    There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at support@sparklechics.com with the title LATE REFUND
    If you have any questions, please contact support@sparklechics.com.

     

      FIT OBSESSED

      All fabric and styles have been scrutinized and tested for comfort, fit and performance before going to market.

      QUALITY

      We take the time to source the softest, most durable, performance fabrics that you’ll feel great wearing.

      SIZE INCLUSIVE

      We offer a broad range of sizes and styles so different bodies can be celebrated.

      EASY RETURN

      Free 30 days hassle-free return policy. Our costumer service is here to help.